Support

Still stuck?

Email hello@helponesoftware.com. A person reads every message, usually within one business day (Eastern Time).

Include your organization's name and what you were trying to do. A screenshot helps.
Never email a password or a full card number.
Locked out? Staff passwords are reset by your organization's administrator. Volunteers and board members: ask your coordinator. If you are the administrator, email us from the address on the account.
Security concern or suspected breach: put "Security" in the subject line and we will treat it as urgent.
Privacy or data requests: see the Privacy Policy. If you are a donor or volunteer, contact the nonprofit first; we will help them.

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